Refund policy

14-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, you have 14 days from the date of delivery to request a return.

To be eligible for a return, items must:

  • Be in the same condition as when you received them

  • Not be worn or used

  • Have all tags attached

  • Be in their original packaging

  • Include the receipt or proof of purchase

To start a return, please contact us at info.roellelabel@gmail.com. Returns should be sent to:
Via Cosimo Miccoli 98, Pomigliano D’Arco, ZIP 80038, Italy

Once your return is approved, we will provide a prepaid shipping label and instructions on how to send your package. Items sent without prior authorization will not be accepted.

For any questions about returns, feel free to reach out at any time: info.roellelabel@gmail.com

Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately. This allows us to assess the problem and provide a solution promptly.

Non-Returnable Items
Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items (e.g., special orders)

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

Promotional items and gift cards are also non-returnable. If you are unsure about a specific product, please contact us.

Exchanges
The quickest way to receive a replacement is to return the original item and purchase the new item separately once your return has been approved.

EU 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the right to cancel or return your purchase within 14 days for any reason, without providing a justification. The same conditions apply: items must be unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved. Approved refunds will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info.roellelabel@gmail.com.