Shipping policy

Shipping Information

1. Introduction
This shipping information explains the delivery process for products purchased on the official ROÉLLE website, operated by Pirozzi Roberta.
We are committed to providing a reliable, fast service that reflects the elegance and quality of our brand.

2. Order Processing Time
All orders are processed within 24-48 business hours after payment confirmation.
During promotional periods or holidays, processing times may be slightly longer.

3. Shipping Times and Costs

  • Italy: Delivery within 2-5 business days via express courier (GLS, SDA, BRT, or DHL).

  • European Union: Delivery within 4-7 business days.

  • Outside the EU: Delivery within 7-10 business days, subject to customs checks.

Shipping costs are calculated at checkout based on destination and package weight.
📦 Free shipping within Italy

4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package in real time until delivery.

5. Delivery
Deliveries are made Monday to Friday, excluding holidays.
Please provide a complete and accurate address to help ensure smooth delivery.
In case of absence, the courier will attempt a second delivery or leave the package at an authorized pickup point.

6. International Shipping and Customs Duties
For orders shipped outside the EU, any customs duties or taxes are the responsibility of the recipient.
ROÉLLE cannot predict or control these costs, as they vary according to the destination country’s customs regulations.

7. Damaged or Missing Items
We take great care in preparing and shipping your orders.
If your package arrives damaged, contains missing items, or is incorrect, please contact us within 48 hours of delivery at:
📩 info.roellelabel@gmail.com
Include your order number and attach photos of the package or affected product.

8. Contact
For any questions or information regarding shipping, our customer service team is here to help:
📧 info.roellelabel@gmail.com
📍 ROÉLLE by Pirozzi Roberta, Pomigliano d’Arco (NA), Italy